Job title :: Unclaimed Property Representative (Hybrid)
Payrate :: $18 per hour without benefits (MAX)
Duration :: 12 Months Contract (Possible Extension or FTE)
Location :: Phoenix, AZ, 85007 (Hybrid Flexibility)
Shift :: Mon-Fri [8 AM – 5 PM]
Position Overview: The Unclaimed Property Hotline Representative serves as the primary point of contact for Unclaimed Property inquiries, providing exceptional customer service and handling document control and data entry tasks. The representative manages inbound calls, resolves customer issues, and processes mail and data efficiently.
Key Responsibilities:
- Customer Service:
- Manage inbound calls and follow scripted responses.
- Identify customer needs and provide timely solutions.
- Resolve customer issues, complaints, and inquiries.
- Document Control:
- Manage and organize incoming and outgoing mail.
- Maintain digital records of documents.
- Handle express delivery and correct misdirected mail.
- Data Entry:
- Input and verify data from paper documents into database systems.
- Update and retrieve data as required.
- Ensure data accuracy and organize paperwork post-entry.
Skills Required:
- Proficiency in managing inbound calls and customer service.
- Document control and mail handling.
- Accurate data entry and database management.
Qualifications:
- Required Experience: 2 years of office, data entry, and telephone experience.
- Education: High School Diploma or Equivalent.
